Last Updated: 29 August 2026
At TolMol Deals, we aim to process and deliver your orders as quickly as possible. This Cancellation Policy explains when and how an order placed through https://tolmoldeal.com/ may be cancelled.
By placing an order on our Website, you agree to the terms of this Cancellation Policy.
1. Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, please contact TolMol Deals as soon as possible using the contact details available on our Website.
Cancellation requests received before dispatch will be reviewed and, where possible, processed promptly.
However, placing a cancellation request does not guarantee cancellation if the order has already entered the processing or dispatch stage.
2. Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel the order.
If the customer no longer wishes to receive a dispatched order, the customer may be required to accept the delivery and follow the applicable Refund & Return Policy, where the product is eligible for return.
3. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers may request cancellation before dispatch.
We may contact customers through phone, SMS, WhatsApp, email, or other appropriate communication methods to confirm COD orders.
If a customer repeatedly refuses COD deliveries or fails to accept confirmed orders, TolMol Deals reserves the right to:
- Cancel the order.
- Restrict or disable COD availability for future orders.
- Require prepaid payment for future purchases.
- Take other reasonable measures to prevent misuse of the service.
4. Cancellation by TolMol Deals
TolMol Deals reserves the right to cancel an order, fully or partially, in circumstances including but not limited to:
- Product becoming unavailable.
- Incorrect product pricing or listing information.
- Technical errors on the Website.
- Incorrect or incomplete customer information.
- Unserviceable delivery address.
- Suspected fraudulent or suspicious activity.
- Duplicate orders.
- Abuse of promotional offers.
- Customer requesting cancellation.
- Operational or logistical reasons.
- Circumstances beyond our reasonable control.
If an order is cancelled after payment has already been received, an eligible refund will be processed in accordance with our Refund & Return Policy.
5. Cancellation Due to Pricing or Technical Errors
Although we make reasonable efforts to ensure that product prices and information displayed on the Website are accurate, errors may occasionally occur.
If a product is listed at an incorrect price due to a technical, typographical, or other error, TolMol Deals reserves the right to cancel the affected order.
If payment has already been received for such an order, the applicable amount will be refunded to the customer.
6. Refund After Cancellation
For prepaid orders cancelled successfully before dispatch, the eligible amount will generally be refunded through the original payment method.
The actual time required for the refund to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
For COD orders that are successfully cancelled before dispatch, no refund will normally be applicable because no payment has been collected.
7. Cancellation Charges
TolMol Deals generally does not charge a cancellation fee for eligible cancellations made before dispatch.
However, if an order has already been processed, packed, shipped, or otherwise incurred costs, any applicable charges or deductions will be communicated to the customer, subject to applicable law.
8. Refusal of Delivery
Customers are requested not to refuse delivery after placing and confirming an order unless necessary.
Repeated refusal of deliveries, particularly COD orders, may be considered misuse of the ordering system.
In such cases, TolMol Deals may restrict future COD orders or require prepaid payment for subsequent orders.
9. How to Request Cancellation
To request cancellation, please contact TolMol Deals as soon as possible.
Please provide the following information:
- Order number
- Customer name
- Registered mobile number
- Email address, if applicable
- Reason for cancellation
Cancellation requests will be processed based on the current status of the order.
Once an order has been dispatched, cancellation may no longer be possible.
10. Promotional and Discounted Orders
Orders placed using discount coupons, promotional offers, bundle offers, or special pricing may be subject to additional terms.
Cancellation of such orders may result in the loss of promotional benefits.
Any product-specific or promotional cancellation conditions displayed at the time of purchase will also apply.
11. No Impact on Statutory Rights
Nothing in this Cancellation Policy is intended to restrict any rights available to customers under applicable Indian laws.
Where applicable law provides mandatory consumer rights, those rights will continue to apply.
12. Changes to This Policy
TolMol Deals reserves the right to modify, update, or amend this Cancellation Policy from time to time.
Any changes will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this policy periodically.
13. Contact Us
For cancellation-related queries or requests, please contact us through the contact details available on our Website.
Business Name: TolMol Deals
Website: https://tolmoldeal.com/
Contact: Please use the Contact Us section available on our Website.
By placing an order on TolMol Deals, you acknowledge that you have read and understood this Cancellation Policy.