Refund Policy

Last Updated: 29 August 2026

At TolMol Deals, we want our customers to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or refund subject to the terms and conditions mentioned below.

Our Website currently provides a 7-Day Return Policy, subject to product eligibility and the conditions specified in this policy.

1. Return Period

You may request a return within 7 days from the date of delivery of the product.

Return requests submitted after the applicable 7-day period may not be accepted.

2. Eligibility for Return

To be eligible for a return, the following conditions generally apply:

The return request must be raised within 7 days of delivery.
The product must be unused and in its original condition.
The product should not be damaged, altered, or misused by the customer.
The original packaging should be retained wherever applicable.
Product tags, accessories, manuals, warranty cards, and other items supplied with the product should be returned where applicable.
The product must be in a condition suitable for resale, unless the return is due to a defective, damaged, or incorrect product.

We reserve the right to inspect returned products before approving a return or refund.

3. Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective product
An incomplete product
A product different from the one ordered

please contact us as soon as possible and preferably within 48 hours of delivery.

For verification, we may request:

Photographs of the product
Photographs of the packaging
Unboxing photographs or video
Order details
Other information reasonably required to investigate the issue

After verification, we may provide a replacement, return, refund, or another appropriate resolution, subject to product availability and applicable law.

4. Change of Mind / Unwanted Products

If you simply change your mind or no longer require the product, the product may be eligible for return only if it meets our return conditions.

The product must generally be unused, undamaged, and returned with its original packaging and included accessories.

Certain products may not be eligible for return due to their nature.

5. Non-Returnable Products

Certain products may not be eligible for return, including products that:

Have been used or altered after delivery.
Have been damaged due to misuse or improper handling.
Are returned without required accessories or original packaging.
Are damaged after delivery due to customer negligence.
Are specifically marked as non-returnable on the product page.
Cannot reasonably be resold due to hygiene, safety, consumable, or other product-specific considerations.

Where a product has specific return restrictions, those restrictions may be displayed on the relevant product page.

6. Return Request Process

To request a return, please contact TolMol Deals through the contact details available on our Website.

Please provide:

Order number
Customer name
Registered mobile number/email address
Product name
Reason for return
Photographs or videos, where requested

Our customer support team will review the request and provide further instructions.

Do not send a product back to an address unless you have received return instructions from TolMol Deals.

7. Return Shipping

Where the return is due to a defective, damaged, incorrect, or incomplete product attributable to TolMol Deals or the delivery process, we may arrange or reimburse return shipping, subject to verification.

For returns due to reasons such as change of mind or customer preference, return shipping charges may be applicable.

The applicable return shipping arrangement will be communicated to the customer when the return request is approved.

8. Product Inspection

All returned products may be inspected before a replacement or refund is approved.

If the returned product does not satisfy the applicable return conditions, TolMol Deals may reject the return and the product may be sent back to the customer.

9. Refund Eligibility

Once the returned product has been received and inspected, we will determine whether the refund is approved.

If approved, the eligible refund amount will be processed through the applicable payment method or another appropriate method.

The refund amount may exclude non-refundable charges, where applicable and legally permitted.

10. Refund for Prepaid Orders

For prepaid orders, approved refunds will generally be processed to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

11. Refund for Cash on Delivery Orders

For Cash on Delivery (COD) orders, an eligible refund may require the customer to provide appropriate bank account or payment details.

TolMol Deals will use the information provided for processing the approved refund.

Customers should ensure that the refund details provided to us are accurate.

12. Refund Processing Time

Once a return is approved and the product has been successfully received and inspected, we will initiate the applicable refund process.

The actual time taken for the refund to reflect in the customer's account may vary depending on the payment provider or financial institution.

Delays caused by banks, payment gateways, or other third-party financial institutions may be outside our control.

13. Replacement

Where a product is defective, damaged, incorrect, or incomplete, TolMol Deals may offer a replacement instead of a refund, subject to:

Product availability
Verification of the issue
Applicable return conditions

If the same product is unavailable, an alternative resolution may be offered where appropriate.

14. Order Cancellation and Refused Deliveries

If a customer refuses to accept a COD order or repeatedly refuses deliveries, the order may be treated as an undelivered/returned shipment.

Future COD orders may be restricted or cancelled in cases of repeated refusal, suspected misuse, or fraudulent activity.

Cancellation before dispatch is governed by our Cancellation Policy.

15. Products Damaged After Delivery

Returns or refunds may not be approved where the product has been damaged after delivery due to:

Improper use
Accidental damage
Negligence
Unauthorized modification
Normal wear and tear
Failure to follow product instructions

This does not affect any rights available to customers under applicable law.

16. Promotional and Discounted Products

Products purchased using promotional offers, discount codes, bundle offers, or other special pricing may be subject to additional return or refund conditions.

Any product-specific return conditions displayed at the time of purchase will apply.